Tech Support

Web Development Tech Support.

Someone who already knows your stack when the site goes down

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Web Development Tech Support. Someone who already knows your stack answering when the site breaks or a change cannot wait. No explaining your setup from scratch while you are losing orders.

What we do here.

The value of support shows up on the bad day. Not in the response time on the contract, but in whether the person answering already understands how your site fits together.

We support what we built and a good deal that we did not, which usually starts with working out how it actually hangs together, because that knowledge tends to leave with the last developer.

Response is matched to impact and agreed in writing, so something that has stopped your orders is not treated like a copy change. Where a site needs more than repeated patching we say so, with what each option costs, and the decision stays yours.

How we deliver it.

  • Discover and scope. We review your processes, systems and goals, then agree the scope, budget and timeline with you.
  • Build and ship. We build and test your system in planned stages, with progress reviews at each agreed milestone.
  • Train and hand over. We deploy, document and train your staff, then provide ongoing support once the system is live.
  • Get you running and keep you running. We handle the whole project, from planning and building your systems to getting them live. After launch we stay on to support, maintain and update everything, so your team never manages the technology.
  • Work with your team. You know the problem but not the technical solution. We validate the idea, build the system and train the people who will run it. After launch, we step back or provide continued support where needed.
  • Join your team. You have staff and a roadmap, but a skills gap is slowing down your progress. We place one of our experienced engineers within your team to close it, for an agreed fixed period or on an ongoing basis.

FAQs

What kinds of problems do you handle?
Everything from a form that stopped sending to a site that is down. The small things that pile up as well as the failures that stop you trading.
Do you support sites you did not build?
Yes, and it is most of this work. We start by understanding how it fits together, which is normally what was missing when the last developer left.
How quickly will you respond?
Agreed in writing and matched to impact. Something stopping orders is not treated like a copy change, and you should not have to hope about the difference.
What if the site needs more than a fix?
We tell you plainly, with what it would cost to keep patching versus dealing with the cause. Which you choose is your decision, not ours.

Let us build your future

Bring us a plan or just an idea. We will arrange a discovery meeting with you to go through it.

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