Services

Tech Support.

Dedicated technical support that resolves issues fast and protects business continuity

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Tech Support
Tech Support

Minimise downtime with our technical support services, from rapid incident response and troubleshooting to the ongoing maintenance of your platforms.

Why businesses come to us for this.

Support is worth what it saves you on the bad day. The value is having someone who already understands how your systems fit together answer the phone, so you are not explaining your setup from scratch while trading is stopped.

We support what we built and plenty that we did not. Websites and web applications, ecommerce platforms, AI systems and connected devices, covering both the small changes that pile up and the failures that stop everything. You get the engineers rather than a ticket queue, and you get told what actually went wrong.

How we deliver it.

  • Discover and scope. We review your processes, systems and goals, then agree the scope, budget and timeline with you.
  • Build and ship. We build and test your system in planned stages, with progress reviews at each agreed milestone.
  • Train and hand over. We deploy, document and train your staff, then provide ongoing support once the system is live.
  • Get you running and keep you running. We handle the whole project, from planning and building your systems to getting them live. After launch we stay on to support, maintain and update everything, so your team never manages the technology.
  • Work with your team. You know the problem but not the technical solution. We validate the idea, build the system and train the people who will run it. After launch, we step back or provide continued support where needed.
  • Join your team. You have staff and a roadmap, but a skills gap is slowing down your progress. We place one of our experienced engineers within your team to close it, for an agreed fixed period or on an ongoing basis.

The services in this domain.

One arrangement, shaped around what you actually run and how fast it has to be back when it stops.

Tech Support Web Development Tech Support Someone who already knows your stack answering when the site breaks or a change cannot wait. No explaining your setup from scratch while you are losing orders. View service

The rest of the stack.

Most engagements draw on more than one of these.

AI & Machine Learning Enterprise AI and machine learning systems that automate decisions and cut operating costs IoT & Edge Connected IoT and edge systems that turn live data from every site into faster decisions Web Systems Bespoke web systems and portals that run core processes for staff, customers and suppliers Infrastructure Secure cloud infrastructure and deployment pipelines that keep critical services available SEO (Search Engine Optimisation) Services Search strategy and technical SEO that drive qualified enquiries from your target markets Social Media Setup & Management Managed social media channels that strengthen your brand and keep your audience engaged Retainer Packages Reserved senior engineering capacity each month that scales with your product roadmap

FAQs

Do you only support things you built?
No. A good part of the work is systems somebody else built and then left. We start by working out how it actually fits together, which is usually the thing missing when a business changes supplier.
How quickly do you respond?
It depends what you have agreed and how badly it is broken. Something that has stopped you trading is not treated like a change that can wait until Thursday, and both are agreed in writing rather than implied.
Is it a ticket queue or a person?
A person, and usually one who already knows your setup. The value of support is not having to explain your systems from scratch while you are losing money.
What is covered and what costs extra?
Agreed at the start and written down. Fixing something that broke is support, building something new is development, and we would rather have that conversation before the invoice than after it.
Can you support us out of hours?
Yes, where the business needs it and the cost makes sense. For a shop that closes at six there is usually no point paying for cover at midnight, and we will say so.
What do you need from us to take it on?
Access, and whatever documentation exists even if that is nothing. Where nothing exists we write it as we go, because the alternative is a business that depends on one person remembering.

Let us build your future

Bring us a plan or just an idea. We will arrange a discovery meeting with you to go through it.

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