Infrastructure

Monitoring and Observability.

Know it broke before your customers tell you

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Monitoring and Observability. Metrics, logs and alerts set up so a problem reaches the right person quickly and with enough detail to act on. We tune it to alert on what actually matters, because a wall of warnings nobody reads is the same as no monitoring at all.

What we do here.

Plenty of businesses have monitoring and still find out from a customer. Graphs nobody watches are not monitoring, they are decoration.

What matters is that a problem reaches the right person quickly, with enough detail to act on. We alert on things somebody must do something about and leave the rest to be reviewed later, because alerts that fire constantly get muted and then the real one gets muted with them.

What gets watched is chosen against your systems rather than a default list, usually uptime, errors, response times, disk and queue depth. Alerts go to whoever you decide, through something they actually read at the weekend.

How we deliver it.

  • Discover and scope. We review your processes, systems and goals, then agree the scope, budget and timeline with you.
  • Build and ship. We build and test your system in planned stages, with progress reviews at each agreed milestone.
  • Train and hand over. We deploy, document and train your staff, then provide ongoing support once the system is live.
  • Get you running and keep you running. We handle the whole project, from planning and building your systems to getting them live. After launch we stay on to support, maintain and update everything, so your team never manages the technology.
  • Work with your team. You know the problem but not the technical solution. We validate the idea, build the system and train the people who will run it. After launch, we step back or provide continued support where needed.
  • Join your team. You have staff and a roadmap, but a skills gap is slowing down your progress. We place one of our experienced engineers within your team to close it, for an agreed fixed period or on an ongoing basis.

The rest of Infrastructure.

Other services we deliver within this practice area.

DevOps and CI/CD

Build, test and release without anyone babysitting it

Cloud Architecture

AWS, Google Cloud and Azure, designed around what you actually need

Servers and Hosting

Shared, VPS and dedicated, managed properly

Infrastructure as Code

Your environment described in code, not in somebody's memory

Security and Reliability

Backups that restore, access that is controlled, updates that happen

FAQs

What is the difference between monitoring and alerting?
Monitoring is knowing what is happening. Alerting is somebody being told. Plenty of businesses have the first and nothing useful from the second.
How do you avoid alert fatigue?
By alerting on things a person must act on and leaving everything else to be looked at later. Alerts that fire constantly get muted, and then the real one gets muted too.
What gets monitored?
What would hurt if it stopped. Usually uptime, errors, response times, disk and queue depth, chosen against your systems rather than a default list.
Who gets the alert?
Whoever you decide, through whatever they actually read. There is no value in an alert going to an inbox nobody opens at the weekend.

Let us build your future

Bring us a plan or just an idea. We will arrange a discovery meeting with you to go through it.

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